WARRANTY TERMS AND CONDITIONS
The warranty provided for herein applies only to the first purchaser or
gift recipient of the Product.
The duration of the warranty is stated on the warranty card inside the
Product and/or in the list of Product features on our website.
This warranty covers only manufacturing defects
and does not cover any damage caused by misuse (such as transportation
of unusual items), neglect, accidents, abrasion, exposure to extreme
temperatures, solvents, acids, water, normal wear and tear or transport
damage (by airlines for example).
Samsonite requires that you use only an approved Samsonite service
centre (“Service Centre”) for warranty repairs.
This warranty is global and you may have your Product repaired at any
Service Centre in the world.
Repairs performed by anyone other than an Authorised Repair Agent will
void this warranty.
You are responsible for all costs of getting the Product to any such
Service Centre including, but not limited to, the cost of packaging,
shipping and applicable taxes.
For warranty service at a Service Centre, you will need the duly
completed warranty certificate or original receipt of purchase.
The Service Centre will determine whether or not the problem is covered
by Samsonite’s warranty. If the warranty applies, you will be notified
as to whether the Product will be repaired or replaced. Any such repair
or replacement will be at Samsonite’s expense, including any costs
required to return the repaired or replacement product to you.
If the Product is to be replaced and the Product is no longer available,
Samsonite will substitute a comparable Samsonite product.
The warranty provided herein is limited to the value of the Product.
Manufacturing specifications are subject to change without notice.
If the product is not under warranty as determined by the Authorised
Repair Agent, any repairs agreed to or freight costs associated will be
at the cost of the owner.
Product locks are intended only to prevent accidental opening and cannot
necessarily prevent theft of the Product or its contents, breakage or
entry by airline or airport personnel or governmental authorities.
Inspect your Product immediately after handling by anyone other than
you. If damaged in transit, submit a claim to the transit company (which
is insured against damaging your product) at the place of arrival, if
possible, before clearing customs.