You will receive an order confirmation email at the email address provided during checkout.

Orders that have not yet been shipped can be cancelled. Please email us at ecommerce.sg@samsonite.com for assistance.

Vouchers must be applied before completing an order. We are unable to reimburse voucher values for completed purchases. Valid vouchers can be used for future orders, subject to terms and conditions. For assistance, please contact ecommerce.sg@samsonite.com.

Please email ecommerce.sg@samsonite.com for assistance.

Please take a screenshot or screen recording of the error and email it to ecommerce.sg@samsonite.com for assistance.

Log in before checkout. On the checkout page, open the drop-down menu to view eligible vouchers. Select the voucher you wish to use, and it will be applied to your order.

Sign up with your email address at https://www.samsonite.com.sg/register.

For online purchases, your order confirmation email serves as proof of purchase - no registration required.

For in-store purchases, our staff will stamp your warranty card at checkout to validate it.

Items in your cart are not reserved. Please complete your purchase promptly to secure your preferred products.

Please take a screenshot or screen recording of the error and email it to ecommerce.sg@samsonite.com for assistance.

We are unable to confirm restock dates. Use the ‘Notify Me’ feature on the product page to receive an email alert when the item is available again.

If your payment fails, try the following:

• Use a different browser or device
• Enable browser pop-ups
• Try PayPal, Apple Pay, or Google Pay
• Use another credit card
• Enter the OTP within the given timeframe

Pending transactions are typically released by the issuing bank within 7–10 working days.

Please email sam.sg@samsonite.com with the following details:

• Membership email address
• Mobile number
• Screenshot of your receipt

Vouchers are subject to individual terms and conditions. Ineligible vouchers will not appear at checkout. You can review voucher terms under ‘My Coupon’ in your account.