Please see the return procedure below.
When you pick-up your ordered goods at store, please check the goods carefully. If the goods is defective or faulty, you must submit request to our shop assistants at the time of receipt of goods. If your request if submitted after collection, we will repair the goods according to our warranty coverage.
If you want to return goods in order to obtain a refund due to change of mind, you must make such request to our shop assistants at the time of collecting goods and an administrative charge will be borne by the customers (HK$100 per order).
Refunds will be arranged using the same payment method originally used for purchase. We aim to process refunds (also repair or replacements, as the case may be) within 30 days of the request; however, this may take longer depending on your goods and the number of returns in our system.
Within 7 days of receiving goods, we accept returns due to change of mind. We also accept returns of defective or faulty goods for a refund, repair or replacement.
To return a goods, you must submit a duly completed return form to our customer service team (info.HongKong@samsonite.com). We will contact you within 3 - 5 working days with a return authorisation and further instructions on how to return your goods.
If you want to return goods in order to obtain a refund due to a change of mind, an administrative charge will be borne by the customers (HK$100 per order), the goods must be returned to us in its original condition (including authentic labels, instructions, warranty cards and other hang tags).
If a goods is returned for defect or fault, we will either inspect it and investigate any claimed defect or, where we believe it is applicable, rectify such defect or fault. If a remedy is not applicable (for example, the goods has been misused or the defect/damage is not covered by the warranty), your return will be rejected and we will return the goods to you. You must bear the cost of return shipping, and we will provide you with instructions on how to make this payment.
Refunds will be arranged using the same payment method originally used for purchase. We aim to process refunds (also repair or replacements, as the case may be) within 30 days of receipt by us of the original goods; however, this may take longer depending on your goods and the number of returns in our system.
In the event you have not complied with all the return requirements, we will advise you by email the reasons why we cannot process and/or approve your return within 30 days of receipt of the original goods.
Please check the goods carefully before purchase. If the goods is defective or faulty, you must submit request to our shop assistants at the time of receipt of goods. If your request is submitted after purchase, we will repair the goods according to our warranty coverage and all sold goods cannot be exchanged or refunded.
If the goods are found to be defective or faulty due to manufacturing defects, covering materials and workmanship, we will also accept refunds, repairs or exchange. Refunds, repairs and exchange are only applicable to purchases from Hong Kong and Macau stores and franchises. Refunds will be arranged using the same payment method originally used for purchase and you should present the official purchase receipt.
We take extreme care in ensuring that our goods are of the highest quality. However, if for any reason you identify an issue with the goods delivered to you, we would like to help resolve the problem. Please contact our customer service team for assistance. Alternatively, you may write to us at info.HongKong@samsonite.com or call +852-3665 9377 from 10:00am - 2:00pm; 3:00pm - 6:30pm, Monday to Saturday.
Samsonite guarantees all its products against any manufacturing defects, covering materials and workmanship, for the length of time stated in the warranty. The benefits conferred by this warranty are in addition to other rights, conditions, guarantees and remedies available to you by law in relation to the supply of goods or services under consumer law. You are entitled to a replacement or refund for a major failure (as determined by a Samsonite Authorised Repair Agent) and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Please keep your receipt as proof of purchase as this will authenticate this product warranty.
Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Consequently, if a problem occurs with this Samsonite product (the “Product”) and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. To facilitate this you should first find and deliver the product to an Authorised Repair Centre. Click here to find your nearest Authorised Repair Centre, alternatively if you are travelling overseas you can click here for a global listing.
Please note that you are responsible for all costs of getting the Product to any such Service Centre including, but not limited to, the cost of packaging, shipping and applicable taxes.
The warranty provided for herein applies only to the first purchaser or gift recipient of the Product.
This warranty is intended to give you specific legal rights. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you.